Effective from 15 July 2019
You have the choice, at any time, not to provide your personal data/sensitive personal data or to revoke your consent to Billplz processing your personal data/sensitive personal data. However, failure to provide such personal data/sensitive personal data or revocation of your consent to for us to process personal data/sensitive personal data provided may result in Billplz not being able to effectively and continuously provide you with our products and services.
Personal data refers to any information that relates directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information in the possession of Billplz, including any sensitive personal data and expression of opinion about the individual.
The types of personal data we collect may include, but is not limited to your name, address, other contact details, age, occupation, marital status. We also collect financial information such as your income, or income tax particulars, your identity card or passport, place of birth, credit history and your transaction history.
The personal data we collect can be either obligatory or voluntary. Obligatory personal data are those that we require in order to provide you with our products and services. If you do not provide us with obligatory personal data, we would not be able to provide you with our products and services. Voluntary personal data are those that are not mandatory in order for us to provide you with our products and services. If you do not provide us with voluntary personal data, you can still sign up for our products and services. Obligatory and voluntary personal data differ for each products and services and will be indicated in the application forms.
We obtain your personal data in various ways, such as:
An IP address is a number that is automatically assigned to your computer when you signed up with an Internet service provider. When you visit our website, your IP address is automatically logged into our server. We use your IP address to help diagnose problems with our server, and to administer our website. From your IP address, we may identify the general geographic area from which you are accessing our website. Generally we do not link your IP address to anything that can enable us to identify you unless it is required by law and regulation.
We may use other digital analytics tools to process and analyse common attributes associated with your use of our website, products and/or services. We may use this information for various reasons, including to provide you with better customer support services, and also to present targeted or tailored marketing campaigns or content to you. In the process, we may also collect "aggregate data," that is, group data with no personal identifiers. We use this aggregate data to help us understand how the website, products and/or services are being used and to improve its usability. We also use it to enhance the quality and availability of products and services we offer.
We may process your personal data for the following reasons:
From time to time, we may share your personal data with other entities within Billplz, our agents or strategic partners and other third parties ("other entities") as Billplz deems fit and you may receive marketing communication from us or from these other entities about products and services that may be of interest to you. If you no longer wish to receive these marketing communications, please notify us to withdraw your consent and we will stop processing and sharing your personal data with these other entities for the purpose of sending you marketing communications.
You have a choice whether to withdraw your consent from receiving marketing or promotional materials/communication. You may contact us using the contact details found below. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to fourteen (14) working days for your withdrawal to be reflected in our systems.
Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you opt out from receiving marketing or promotional materials, Billplz may still contact you for other purposes in relation to the accounts, facilities or services that you hold or have subscribed to with Billplz
Billplz websites or services may contain links to third party websites and services. We have no control over how third party websites and services process your personal information. We do not review third party websites and services, and we are not responsible for such third party websites and services or their privacy practices. You are encouraged to read the privacy policies of any third party websites or services that you access from our websites or services.
Your personal data held by us shall be kept confidential. However, in order to provide you with effective and continuous products and services and to comply with any legal and regulatory requirements, we may need to disclose your personal data to:
any order of court or to meet obligations to regulatory authorities.
The disclosure of your data may involve the transfer of your personal data to places outside of Malaysia, and by providing us your personal data, you agree to such a transfer where it is required to provide you the services you have requested, and for the performance of any contractual obligations you have with Billplz including for storage purposes.
The security of your personal data is our priority. Billplz takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If we disclose any of your personal data to our authorised agents or service providers, we will require them to appropriately safeguard the personal data provided to them.
We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Afterwards we will destruct or permanently delete your data.